Returns & Exchanges
At AIDA, we want you to love your home; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund. Please ensure all home decor and furnishings are in their original packaging and unused condition.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original boxes with all protective inserts to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing