Frequently Asked Questions
Everything you need to know about bringing AIDA home.
What is the standard shipping timeframe for furniture orders?
Most of our home decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks as they require specialized white-glove handling to ensure they arrive in perfect condition.
Do you offer a warranty on AIDA furniture?
Yes, all AIDA furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy for home textiles and rugs?
We offer a 30-day return window for all unused textiles and rugs in their original packaging. Please note that for hygiene reasons, bedding cannot be returned once the seal is broken.
Are the materials used in your products sustainably sourced?
At AIDA, we prioritize the planet. We work with FSC-certified wood suppliers and use Oeko-Tex certified fabrics wherever possible to ensure our products are safe for your home and the environment.
Can I request fabric swatches before making a large purchase?
Absolutely. We offer complimentary fabric swatches for our upholstered collections so you can see and feel the quality in your own lighting before committing to a piece.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.